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Support & Monitoring
We take pride in our commitment to providing high levels of on-going proactive and reactive
support and monitoring for our clients. We judge this as one of our hallmarks and is the cornerstone of our
enterprise. Given the complexities of modern IT systems, your receiving great support is for you a necessity
and for us an opportunity to flex our muscle!
Our key business procedures may be well documented. And yes, we may have automated many work-flow
processes. But we still believe that direct one-on-one interaction with our technical experts cannot be
replaced. Read here about how we respond to your support calls, how we monitor your LinExchange
servers, and what is our “problem escalation”.
We monitor all our clients’ LinExchange servers relentlessly.
- You no doubt expect your business IT to “just happen”
- You expect to be notified of problems before they occur
- And you expect a longer-term commitment from us.
That is why we monitor our clients’ LinExchange servers relentlessly!
It’s also why we our Linux technicians are specially trained to seek out tell-tale signs of
problems before they occur. And why we have developed special monitoring systems,
such as Sysrep7.
Technically speaking, with Sysrep7, we monitor things like:
- The functioning of LinExchange’s underlying Linux operating system
- LinExchange’s disk space
- LinExchange’s memory usage
- Was there any unusual behaviour on the systems?
- Were there any attempts to hack into the system?
- Were there any unusual reboots, and so on.
Rest assured, when you sign up with us, you have our commitment!
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